Terms and Conditions

This Privacy Policy governs the manner in which Zuelia Fashions Private Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://zuelia.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Zuelia Fashions Private Limited.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site.

Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Zuelia Fashions Private Limited collects and uses Users personal information for the following purposes:

  1. To improve customer service
  2. To personalize user experience
  3. To improve our Site
  4. To process transactions
  5. To administer a content, promotion, survey or other Site feature
  6. To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Channel Subscription
By providing your data, you agree to be communicated by us via email and SMS to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.

No Compensation Policy
The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc.

Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Zuelia holds the rights to cancel orders and block accounts of such customers without any prior notice.

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Zuelia.com’s discretion.
In accordance with brand guidelines, prices might change when the stocks are replenished.

A fixed amount of 100 INR is charged on all orders with values less than 500 INR. These charges shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.

Title and risk of loss for all products ordered by you shall pass on to you upon Zuelia.com’s shipment to the shipping carrier.

Zuelia.com will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Zuelia.com reserves the right to cancel the order(s) at its discretion.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions, other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

Return Jewelry
If you are not happy with the product you have received, do not worry. You can always ship it back to us within 2 days (of receiving the product) with all the packaging, and without using the product.

Please drop us an email within 24 hrs. of receiving the product that you wish to return the product. Our team will get in touch with you with an approval mail with instructions and return shipping address to which you need to send the product.

We request you to use a reputed courier with proper tracking number and also provide us with a photograph of the courier slip. We would soon start the return pickups, apologies for that. You can either ask for a refund in your bank account or we can offer you a store credit for the same amount.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Zuelia Fashions Private Limited